Promoting Your Success
Jobs

We are seeking talented, motivated professionals to join our team. Qualified candidates may apply for open positions by e-mailing their resumes to hr@shenweiusa.com or via fax at (510) 487-5347. Please reference the applicable job title within the subject line of your correspondence.


Shen Wei USA, Inc. is an equal opportunity employer. Direct applicants only, no agencies.

 

Accountant

JOB DESCRIPTION
The position of Accountant requires the incumbent to perform full-cycle accounts-payable duties, maintain and reconcile fixed assets and prepare tax returns. Specifically, the Beneficiary is required to fulfill the following job duties:


  • Prepare profit and loss statements and monthly closing and cost accounting reports;
  • Prepare and review budgets, forecasting, payroll entries, accounts payable, accounts receivable, and other accounting reports and documents;
  • Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions; generate requested financial information by using QuickBooks Pro, including creating invoices, tracking payments, and managing expenses;
  • Perform accounts payable functions for expenses incurred by the company;
  • Prepare monthly cash flow forecast updates for planning purposes, maintain and report cash flows and disbursements/expenses of each department in the company; monitor the proper follow up on claims and back-charges;
  • Analyze and review budgets and expenditures for local, state, federal, and private funding, contracts, and grants;
  • Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control;
  • Manage payroll responsibilities for employees of the company, and record bi-weekly payrolls using QuickBooks;
  • Establish, maintain, and coordinate the implementation of accounting and accounting control procedures;
  • Monitor and review accounting and related system reports for accuracy and completeness; reconcile fixed assets and prepare tax returns for the company ensuring compliance with payment, report and relevant tax requirements;
  • Prepare customer credit check requests as needed; and
  • Perform other special projects and tasks as assigned.

The position requires the incumbent to possess at minimum a Bachelor’s degree in Accounting, Finance, Economics or a related field.

 

 

Customer Service Representative

BASIC FUNCTION:
The Customer Service Representative reports directly to the Customer Service Manager as part of the Commercial Team. The position will require direct communication with customers, the sales team, logistics personnel, as well as, interdepartmental communication. The CSR will be heavily involved with various systems for data entry and customer management to achieve high level customer satisfaction.


NATURE AND SCOPE:

    Key responsibilities include the following:
  • Interface with customers via phone, email and in person to provide overall customer satisfaction.
  • Accurate and timely processing of customer orders to ensure satisfaction.
  • Promptly respond to customer inquiries regarding product, service and account.
  • Handle and resolve customer complaints in professional manner.
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Provide pricing, service and delivery information to customer in timely manner.
  • Regular and accurate maintenance of customer account information in database.
  • Direct communication with sales representatives to provide accurate information regarding samples, customer orders and inventory levels.
  • Strong time management skills to meet team and individual deadlines.
  • Record details of customer interactions in Salesforce for future reference by CS Department or other departments within the company.
  • Follow up within 24 hours of all customer request.
  • Work cross functionally to provide necessary customer information and assistance to Regional Sales Managers, and sales rep.
  • Provide feedback and recommendations to Customer Service Manager to improve processes and customer service efficiencies. 
  • Communicate and coordinate customer order requirements effectively with distribution center and 3PL partners.
  • Flexibility to adjust and adapt to meet customer needs as well as internal requirements.


KNOWLEDGE/EXPERIENCE:

    To effectively carry out the above responsibilities, the Customer Service Representative should possess the following skills, knowledge and business experience:
  • High school diploma or equivalent required, college degree preferred.
  • inimum of 2-3 years of previous B2B customer service experience desired.
  • Must be able to work in a team environment to meet deadlines.
  • Professional and courteous communication skills: by telephone, in person and in writing.
  • Knowledge using ERP programs for order processing and data gathering, preferred experience with Epicor, MS Dynamics or NetSuite.
  • Knowledge of MS Office and shipping company software (UPS, FedEx, etc.).
  • Experience with CRM systems (Salesforce, etc.).
  • Strong attention to detail to ensure accuracy of orders and overall customer satisfaction.
  • Organized, flexible, able to follow instructions and receive feedback.
  • Exercises good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed.